Best Western Hotel Globus City

We are business travelers and our clients stay this hotel many times . It a standard 4 stars hotel , clean , staff and environment are good . Unfortunately this time had a bad experience on it . Never happened in this 4 star hotel . The staff given the room key and well check-in for our clients at Italy time 9:00pm , Once they entranced into the room . The room was occupied. We immediately run to the front desk , the stafff use 1 hour to handle the case and said not available the triple room . We didn’t said we must the triple room , we are 2 persons At least settled down for us at night time . She use 1 hour slowly motion to handle the case . And said we have 2 single room for us but need extra EURO20/per room means extra total EUR 40 more . At that moment we only accepted because at night 10pm . We never see this non professional skill on any star hotel . We are happy on their management. They want to understand what happened on their staff . Management will to listen and known what are the mistakes on their staff . Thank you for their management officers.

We have stayed at this hotel 3 times now and have always found it in a great location for us when we are driving from Ancona with the ferry service across Italy to France. It presents well, is modern, clean and the rooms are large and comfortable. It is in a nice quiet location. Parking is very good with adequate spaces available. The restaurant is excellent, but due to the hotel being a primarily business hotel the restaurant is closed on the weekend. However there a quite a number of good restaurants a short drive away. The staff are very professional, friendly and helpful.